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Our Commitment

Our company is committed to providing high-quality electrical products and comprehensive customer service. We deliver not only premium products but also a dedicated and complete after-sales support system to ensure your satisfaction. We maintain a dedicated quality assurance department and a professional after-sales service team to ensure timely and effective responses to all customer inquiries. To facilitate ease of use and maintenance, we provide detailed technical documentation for all our products. When necessary, we can dispatch our engineers to provide on-site installation guidance and commissioning services. We also offer training programs for your technical and maintenance staff. These programs are designed to ensure a thorough understanding of the equipment's structure and operational principles, enabling your team to become proficient in its operation and maintenance, thereby providing you with complete peace of mind.

Product Warranty ("Three Guarantees") Service

The warranty period for all contracted products supplied by our company is 18 months, commencing after the goods have arrived at the construction site and passed the acceptance inspection. Within this warranty period, our professional maintenance personnel will be available to address any equipment issues in a timely manner to ensure normal operation. Our company fully implements a "Three Guarantees" policy, which serves as our commitment to product quality and reputation. The "Three Guarantees" include:

  • Free 18-Month Warranty

    Free 18-Month Warranty

    Under normal operating conditions, any product exhibiting quality issues—such as component failure or mechanical malfunction—within 18 months will be promptly repaired or replaced free of charge by our factory.

  • Paid Repairs Outside Warranty Terms

    Paid Repairs Outside Warranty Terms

    If product damage occurs during the 18-month warranty period due to improper use, our company can provide repair assistance at cost, charging only for replacement parts.

  • Lifetime Maintenance Service

    Lifetime Maintenance Service

    For any issues arising after the standard 18-month warranty expires, we provide lifelong maintenance services for a reasonable fee.

  • Rapid After-Sales Response

    Rapid After-Sales Response

    Upon receiving a warranty service request, our company will dispatch personnel to assist in resolving the issue within 24 hours. Furthermore, we will complete commissioning of any repaired equipment within one week of receiving notice, ensuring it meets all user requirements and operates normally.

  • Installation Guidance and Commissioning Support

    Installation Guidance and Commissioning Support

    The supplier will provide the buyer with all necessary technical documentation for installation. If required, our technical personnel can be dispatched to offer on-site installation guidance and commissioning support.