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Our Commitment

Our company's business philosophy is to provide high-quality electrical products and comprehensive customer service. We not only meet your needs with exquisite, first-class electrical products, but also provide a dedicated and comprehensive after-sales service system to ensure your enjoyment. We have a dedicated quality inspection department and a professional after-sales service team, ensuring timely and effective responses to any questions raised by users to ensure customer satisfaction. We provide relevant technical data for our products to facilitate user use and maintenance. If necessary, we can dispatch engineering technicians to provide on-site installation guidance and commissioning. We can also provide training for the buyer's technical and maintenance personnel to ensure they understand the equipment's structure and operating principles and become proficient in its operation and maintenance, alleviating user concerns.

Product "three guarantees" service

The warranty period for the contract products supplied by the company is 18 months after the goods arrive at the construction site and pass the acceptance inspection. During the warranty period, if there is any problem with the equipment, professional maintenance personnel will be available at any time to ensure the normal use of the equipment. The company implements the "Three Guarantees" quality and reputation guarantee for product quality. The content of the product "Three Guarantees" service is as follows:

  • Free 18-Month Warranty

    Free 18-Month Warranty

    Under normal use conditions in accordance with the operating procedures, if quality problems occur within 18 months, such as component damage, unreliable operation of the mechanism, etc., the factory will promptly maintain or replace it free of charge.

  • Paid Repairs Outside Warranty Period

    Paid Repairs Outside Warranty Period

    During the eighteen-month warranty period, if the damage is caused by abnormal use, our company can assist in repairs and only charge the material fee.

  • Lifetime Maintenance Service

    Lifetime Maintenance Service

    If any problem occurs more than 18 months after the warranty period, our company will provide lifelong maintenance for the product, but will charge a reasonable maintenance fee.

  • Rapid After-Sales Response Mechanism

    Rapid After-Sales Response Mechanism

    The company will send personnel to assist in resolving the problem within 24 hours after receiving the buyer's notice requesting warranty service, and will complete the commissioning of the repaired machine within one week after receiving the buyer's notice, and ensure that it meets user needs and is in normal use.

  • Installation Guidance and Commissioning Support

    Installation Guidance and Commissioning Support

    Installation Guidance and Commissioning: The supplier will provide the buyer with the technical data required for installation of the contracted equipment and, if necessary, dispatch technical personnel to provide on-site installation guidance.